FAQs

Please find below some of our frequently asked questions. If you still need further information, please feel free to Contact Us

  • Do I pay the same amount as if I would pay everything at once?
  • Who can buy a scooter at Pineapple Bikes?
  • What happens after I apply for a 0% payment plan?
  • Who is my contractual partner when I buy a scooter?
  • What documents will I need to apply for funding?
  • When do I receive my order and when do I own my scooter?
  • What is the delivery time?
  • Can I close my payment plan before the due date?
  • How long does it take to apply for a payment plan through Pineapple Bikes?
  • What driving license do I need?
  • When do I make the first payment?
  • How are you able to offer 0% interest?
  • Yes! You pay exactly the same price as if you would pay for your scooter all at once. We have 0% interest on our monthly rate.

  • Only people residing in Switzerland, with a Swiss passport or residence permit C or B, are eligible with our financial partners. The person must be 25 years or older, and the financing contract must be able to be fully amortized before the customer reaches 65 years.

  • When you make a request for a 0% payment plan, your information will be sent to our financial partner. You will then be informed of the acceptance or refusal of your request. In the case of a positive response, you will receive the contracts by e-mail withing 2 days. 

  • Your contractual partner is our company: Dortee GmbH. We are handing over the contract to bob Finance AG, based in Zurich, in order to relieve us of administrative tasks. You will also receive the payment slips from them for paying your monthly installments.

  • You will be asked to provide a copy of your ID or your residence permit if you are not a Swiss citizen.

  • You will receive your order once your contracts are signed and returned. The scooter will belong to you as soon as you receive it. 

  • Delivery times vary depending on the manufacturer, however it is normally between 2-3 weeks. We will contact you directly to inform you of the delivery time specific to your order. 

  • You can balance the pending amount at any time and at no additional cost. For example, if you have applied for a payment plan over 48 months and at the 30th month you wish to repay the entire remaining balance it is possible.

  • Your application for funding will be processed within 2 working days.

  • For our YADEA scooters, DE3 and V7, with a max speed of 25km/h, you do not need a driving license as long as you are 16 years or older.  For drivers of the age of 15, permit M is required. 

    For all our other scooters, you must have a category A1 driving license. If you already hold a category B driving license (car), you must apply for a provisional license to the competent authorities in your canton of residence. This provisional license allows you to drive your electric scooter without any other formality. However, during these 4 months, you must follow 2 half-days (8-12 hours) of basic training (without exam).

  • You will receive the first payment request within 1-2 weeks after signing the contract. The payment is due the 1st day of the month. This means that if you sign the contract on August 10th, the first payment will be due on September 1st.

  • By working together with a financial partner- bob.ch, we are able to offer you the instalment payment interest-free. 

    We deliberately chose this route to save you extra costs and to enable everyone to afford our scooters.