Please find below some of our frequently asked questions
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Financing/Payment plan
Do I pay the same amount as if I would pay everything at once?
Yes! You pay exactly the same price as if you would pay for your scooter all at once. We have 0% interest on our monthly rate.
Who can buy a scooter with 0% payment plan at Pineapple Bikes?
Only people residing in Switzerland, with a Swiss passport or residence permit C or B, are eligible with our financial partners. The person must be 25 years or older, and the financing contract must be able to be fully amortized before the customer reaches 65 years.
What happens after I apply for a 0% payment plan?
When you make a request for a 0% payment plan, your information will be sent to our financial partner. You will then be informed of the acceptance or refusal of your request. In the case of a positive response, you will receive the contracts by e-mail withing 2 days.
Who is my contractual partner when I buy a scooter with the 0% payment plan?
Your contractual partner is our company: Dortee GmbH. We are handing over the contract to bob Finance AG, based in Zurich, in order to relieve us of administrative tasks. You will also receive the payment slips from them for paying your monthly installments.
What documents will I need to provide to apply for the payment plan?
You will be asked to provide a copy of your ID or your residence permit if you are not a Swiss citizen.
When do I receive my order and when do I own my scooter?
You will receive your order once your contracts are signed and returned. The scooter will belong to you as soon as you receive it.
Can I close my payment plan before the due date?
You can balance the pending amount at any time and at no additional cost. For example, if you have applied for a payment plan over 48 months and at the 30th month you wish to repay the entire remaining balance it is possible.
How long does it take to apply for a payment plan through Pineapple Bikes?
Your application for funding will be processed within 2 working days.
When do I make the first payment?
You will receive the first payment request within 1-2 weeks after signing the contract. The payment is due the 1st day of the month. This means that if you sign the contract on August 10th, the first payment will be due on September 1st.
General
What is the delivery time?
Delivery time is normally around 2 weeks. We will contact you directly to inform you of the delivery time specific to your order.
What driving license do I need?
To drive our scooters in Switzerland, you must have a category AM or A1 driving license for all our scooters. If you already hold a category B driving license (car), you must apply for a provisional license A1 to the competent authorities in your canton of residence. This provisional license is issued for a period of 4 months and allows you to drive your electric scooter without any other formality for learning as long as you drive with an “L” sign on your bike. However, during these 4 months, you must follow 2 half-days (12 hours) of basic training (without exam if you have a license B), to obtain the subcategory A1 license. For more information, please visit fuehrerausweise.ch
What else do I need to get a driving license?
You will also need a current eye test from an optometrist or ophthalmologist. This
must not be older than 24 months. If you do not already have another driver's
license, you may be required to take an emergency response course.
Protective clothing: Good basic equipment includes a helmet, gloves, sturdy boots,
abrasion-resistant clothing and a kidney belt. The law only stipulates that helmets
are compulsory. However, depending on the canton, motorcycle-specific safety
equipment is required for the driving test.
Where do I register my new scooter?
Registration is done with the road traffic office in your canton of residence. The addresses of the road traffic offices in each canton can be found on the website of the automobile services association (asa): https://asa.ch/fr/services-des-automobiles/adresses/
Further information on how to register your scooter can be found here
Do I need an insurance?
As with a car, liability insurance is mandatory for the operation of an electric scooter. To find out which insurance company is best for you, we recommend to use comparis.ch. They have compared the motorbike insurance premiums of the major insurance companies in Switzerland.
RETURNS
What is your return policy?
Returns of incorrect deliveries for which the customer is responsible will only be accepted after prior agreement.
The return must be made within 10 days of receipt and paid by the customer. The corresponding credit is made with a handling deduction of 10% of the return value. In case the customer want to return the scooter due to product faults not responsible by the customer, Pineapple Bikes will arrange the return and pay the full cost of the return.
STILL HAVE QUESTIONS?
If you still need further information, please feel free to Contact Us
